Personal Mini Storage

Easy set up and access. When had questions they were quickly answered by mgt. After 12 months was able to make room for my items in storage. Good clean faci... Read More

Easy set up and access. When had questions they were quickly answered by mgt. After 12 months was able to make room for my items in storage. Good clean facility with easy access. Dealing with staff on termination of rent was simple and painless. Entire process from beginning rental to end was smooth easy encounter. Highly recommend

Kevin was super flexible and understanding of my atypical moving schedule. 10/10 would rent from this place again.

Dot and Kevin are wonderful to work with. Spend time working with us to determine the best unit for our needs. They were very patient with us and after severa... Read More

Dot and Kevin are wonderful to work with. Spend time working with us to determine the best unit for our needs. They were very patient with us and after several visits we rented the perfect fit unit.

Professional, informative, helpful. Cory on first encounter was friendly and helpful with every question that was asked. Dot ( owner ) on 2nd encounter was the ... Read More

Professional, informative, helpful. Cory on first encounter was friendly and helpful with every question that was asked. Dot ( owner ) on 2nd encounter was the best getting everything setup. Explained everything to the paperwork , use of gate code - storage / etc.

Excellent service. Unit was clean and dry. Gate always worked. Staff was courteous and always available for questions.

It was clean and tidy. I never had any issues and always felt safe to bring or get stuff. The hours when open were great

Absolutely one the best customer service experiences we have ever had! I would not rent from anyone else!! Management and staff very knowledgeable, curtious, at... Read More

Absolutely one the best customer service experiences we have ever had! I would not rent from anyone else!! Management and staff very knowledgeable, curtious, attentive, helpful. We highly recommend Personal Mini Storage in Deland and are really pleased with our unit at their FL-11 location. Well kept facility and perfect location. And another bonus is, they are a U Haul rental affiliate. Win win!

Highly recommend! Much more more convenient and affordable than other places. Flexible schedule, good customer service, extremely nice location, 5 minutes from ... Read More

Highly recommend! Much more more convenient and affordable than other places. Flexible schedule, good customer service, extremely nice location, 5 minutes from Goodwill, if you need to get rid of stuff lol

It was very easy to get set up online and Dot answered all of my questions that I had.

Facility well taken care of. One gate issue in 5 years was immediately addressed. In the course of 5 years the lock we purchased stopped functioning. Site ma... Read More

Facility well taken care of. One gate issue in 5 years was immediately addressed. In the course of 5 years the lock we purchased stopped functioning. Site manager not only met me right away to cut the non-functioning lock, but also brought a replacement as well. Most recently, management assisted with a last minute U-Haul rental and were so supportive when I arrived in tears (very stressful situation), which I am so grateful for.

Lisa was awesome she helped us greatly and helped us with a storage unit as well as the uhaul keep u the great work

I have never had a issue using personal mini storage and had great service when I have had to go to office to pay.

Courteous staff that is always available when you need them; answering any questions you may have or helping in anyway they can. The units are very clean, spaci... Read More

Courteous staff that is always available when you need them; answering any questions you may have or helping in anyway they can. The units are very clean, spacious and affordable. I would highly recommend this company to anyone in need of a storage unit or that is perhaps looking for a storage facility.. The units are gated so you have an even better sense of security that your belongings, whether big or small, will always be protected. Thank you Personal Mini Storage.

We love personal mini storage! The gated access gives us comfort knowing our belongings are protected. The pricing is more than fair and we have never had a pro... Read More

We love personal mini storage! The gated access gives us comfort knowing our belongings are protected. The pricing is more than fair and we have never had a problem with customer service. Will continue to use them as long as we need storage!

At first my move in started a little rocky my gate code did not work and I was frustrated at having all my stuff ready to go and being sent home to go back late... Read More

At first my move in started a little rocky my gate code did not work and I was frustrated at having all my stuff ready to go and being sent home to go back later after the gate code was fixed. But they were very nice about it and I found myself having someone else rent a unit as well. A new lock was waiting in the unit for me to either use or return. Very convenient.

I was very impressed with this Personal Mini Storage location. Lisa and Steve went above and beyond to help me when I needed to move, and they also rent u-hauls... Read More

I was very impressed with this Personal Mini Storage location. Lisa and Steve went above and beyond to help me when I needed to move, and they also rent u-hauls. It’s a one stop shop with people that care and know how to treat their customers. I would recommend them to everyone and will always use them in the future. Thank you for your service to us customers! It does make a difference and you are so appreciated !

I'm extremely impressed with the phone staff. They are friendly, courteous and professional. They walked me through all the steps & listened to my needs. The u... Read More

I'm extremely impressed with the phone staff. They are friendly, courteous and professional. They walked me through all the steps & listened to my needs. The unit is large enough for my things. The place is clean and secured.

Getting in to pick up a load was fairly easy once my girlfriend figured out what her code was. However, before that point, she called the office 4 times, and ea... Read More

Getting in to pick up a load was fairly easy once my girlfriend figured out what her code was. However, before that point, she called the office 4 times, and each time was sent directly to a voice mailbox. There is no office on site, so she had to go through quite a number of emails before finding the one that explained the code system. It could very easily have been taken care off had someone answered the phone.

Renting was fairly easy. Went to empty my space, they changed lock without telling me. I was up to date no payment issues. I had to go back home call the number... Read More

Renting was fairly easy. Went to empty my space, they changed lock without telling me. I was up to date no payment issues. I had to go back home call the number on my invoice. Spent 20 minutes with person from a different site in DeLand, had another site call me and THEN I had to go to another site to get a key to open MY locker. Will not be using these in the future. Wasted trips and time. SHOULD NEVER mess with tenants lock. Not cool.

Poor communication. Reservation email did not explain how or when unit assignment would occur. Several voice mails left for management were not returned. I ende... Read More

Poor communication. Reservation email did not explain how or when unit assignment would occur. Several voice mails left for management were not returned. I ended up having to rent same day - as though a reservation never existed.

When you tried to call them they seem not to call you back in a timely manner. You have to leave message and hope someone calls you back. They increase the rent... Read More

When you tried to call them they seem not to call you back in a timely manner. You have to leave message and hope someone calls you back. They increase the rental storage. I found a better place for lot less and not obligated to have insurance. Then from 24 hour access they went limit the time. Very disappointing

My experience was horrible I hate he said my unit was air condition with lighting and it was not I’m very disappointed

This place is absolutely horrible. I was charge almost $500 because my family member could not get out of the facility. They ended up climbing under the gate in... Read More

This place is absolutely horrible. I was charge almost $500 because my family member could not get out of the facility. They ended up climbing under the gate in order to open it from the outside, which he is a disabled older gentleman. I was never told there was new ownership or the fact they put a code box inside the gate in order to exit. Lisa was extremely rude and basically calling me a liar. She told me there was signs posted about the new code box to exit the storage units. This was an absolute lie. There might be one now but when I went to my storage unit in December there was nothing posted. I’m am so glad to be done with this place. Would not recommend this place!

This place is absolutely horrible. I was charge almost $500 because my family member could not get out of the facility. They ended up climbing under the gate in... Read More

This place is absolutely horrible. I was charge almost $500 because my family member could not get out of the facility. They ended up climbing under the gate in order to open it from the outside, which he is a disabled older gentleman. I was never told there was new ownership or the fact they put a code box inside the gate in order to exit. Lisa was extremely rude and basically calling me a liar. She told me there was signs posted about the new code box to exit the storage units. This was an absolute lie. There might be one now but when I went to my storage unit in December there was nothing posted. I’m am so glad to be done with this place. Would not recommend this place!

I was not notified they changed names or my new gate code. Couldn't get in. Still waiting an hour in a half later no email or text with my new gate code. Gave m... Read More

I was not notified they changed names or my new gate code. Couldn't get in. Still waiting an hour in a half later no email or text with my new gate code. Gave me an emergency code to get in now I'm locked in this facility. Wont let me OUT!!!! exit code DOES NOT WORK!! people telling me they'll call me back .